Cancellation Policy

Effective Date: 14/March/2022

This Cancellation Policy applies to the cloud-based IVR, virtual communication, and related services provided by Gensparc Technologies Private Limited (“Gensparc,” “Company,” “we,” “us,” or “our”).

1. Cancellation of Subscription

Customers may request cancellation of their Cloud IVR subscription at any time by contacting our support team at info@gensparc.com or through the available account management options.

The cancellation request must be submitted by an authorised account holder or an authorised representative of the customer.

2. Effect of Cancellation

Unless otherwise agreed in writing, cancellation will take effect at the end of the customer's current paid subscription period. The customer may continue using the service until the end of that period, provided the account remains in good standing.

Customers who request cancellation will not be charged for subsequent subscription periods once the cancellation has been processed. Any outstanding usage charges, call charges, taxes, or other amounts payable for services already used will remain payable.

3. Automatic Renewal and Recurring Payments

Where a subscription or recurring payment arrangement applies, customers should submit their cancellation request before the next billing or renewal date to avoid charges for the next subscription period.

If a renewal payment has already been processed, the request will be assessed under the applicable Refund Policy and relevant laws.

4. Refund Policy

Subscription cancellation does not automatically entitle the customer to a refund.

Refund requests will be considered in accordance with the Refund Policy published in our Terms and Conditions, including the applicable eligibility conditions and claim period.

Subject to those conditions:

• Refunds may be considered for eligible, unused service components.
• Subscriptions purchased with discounts of 10% or more may be excluded from refunds, subject to applicable law.
• Refund requests should be submitted within 30 days of service activation, as specified in our existing Refund Policy.
• Charges for services already used, including call usage and other applicable fees, may be deducted when calculating an eligible refund.
• Refunds required under applicable law or arising from a confirmed billing error or service deficiency will be handled in accordance with applicable law.

Any approved refund will be processed through the appropriate payment method within a reasonable period, subject to payment provider procedures and applicable requirements.

5. Prepaid Balance and Call Credits

Any remaining prepaid balance, call minutes, SMS credits, or other usage credits will be reviewed when a cancellation request is processed.

Unused balances are not automatically refundable and will be handled according to the applicable plan terms, the Refund Policy, and applicable law. Charges for completed calls and other consumed services remain payable.

6. Phone Numbers and IVR Configuration

Upon cancellation or expiry of the subscription, Gensparc may deactivate the customer's IVR services, associated virtual numbers, call-routing configurations, API integrations, and related features.

Phone numbers provided through Gensparc or its telecommunications partners may be subject to separate allocation, portability, and regulatory requirements. Customers should contact our support team before cancellation if they wish to enquire about number portability or transfer options.

Gensparc cannot guarantee that a number will remain available or can be transferred after cancellation.

7. Call Recordings and Customer Data

Customers should download or export any call recordings, call logs, reports, configurations, or other data they wish to retain before their service is terminated.

After cancellation, access to the customer account and associated data may be restricted or removed in accordance with our applicable data-retention practices, contractual obligations, and legal requirements.

Customers are responsible for maintaining appropriate copies of their business records before account closure.

8. Suspension or Termination by Gensparc

Gensparc reserves the right to suspend or terminate services in accordance with its Terms and Conditions, including in cases of non-payment, misuse, fraudulent activity, violation of applicable laws, or breach of service terms.

Suspension or termination due to a customer's breach or non-payment does not automatically entitle the customer to a refund. Any refund eligibility will be assessed under the applicable Refund Policy and law.

9. Reactivation of Services

Reactivation after cancellation may require a new subscription, payment of applicable charges, and reconfiguration of services. Previously assigned phone numbers, call credits, and IVR configurations may not be recoverable.

10. How to Request Cancellation

To request cancellation, please email info@gensparc.com with the following details:

• Registered customer or company name
• Registered email address or account ID
• Services or subscription to be cancelled
• Requested cancellation date
• Reason for cancellation (optional)

Our support team may contact you to verify account ownership and confirm the cancellation request.

11. Changes to This Policy

Gensparc reserves the right to update this Cancellation Policy from time to time. Updated terms will be published on our website and will apply subject to applicable law and any contractual requirements.

12. Contact Information

For cancellation requests, refund enquiries, or clarification regarding this policy, please contact:

Gensparc Technologies Private Limited
Email: connect@gensparc.com
Website: https://ivr.gensparc.com/

This policy should be read together with our Terms and Conditions and Refund Policy. In case of any inconsistency, applicable law will prevail.